Refund Policy

Last Updated: January, 2024

Thank you for choosing FlowCastTV. This Refund Policy outlines our guidelines for refunds, replacements, and guarantees to ensure transparency and customer satisfaction.

IPTV Account Activation

Once an IPTV account is activated, you are eligible for a full refund within 7 days of your order confirmation. If you encounter any service issues or are unsatisfied during this period, please contact us to request a refund. After the 7-day period, due to the nature of IPTV codes—which cannot be reused or resold—we do not offer refunds or exchanges.

Guarantee Period by Subscription

• 1-Month Subscription: Includes a 1-month guarantee. In case of service failure caused by the content provider, FlowCastTV will issue a refund for the remaining subscription or provide a replacement.
• 3-Month Subscription: Includes a 3-month guarantee. Any issues caused by the provider during this period qualify for a refund or a product change.
• 6-Month Subscription: Includes a 6-month guarantee. If provider-related issues arise within this period, customers are eligible for compensation as described above.
• 12-Month Subscription: Includes a 12-month guarantee. Valid for provider-caused disruptions, with options for refund or product exchange.

Delivery Issues

In cases where we are unable to deliver the product for any reason, a full refund will be issued promptly.

Incorrect or Unactivated Key Code

If you receive a wrong key code or an unactivated account, you are eligible for a refund or replacement. Please notify us as soon as possible.

Activation Errors

If your IPTV code cannot be activated due to a technical error, please contact us within 48 hours of your purchase. We will investigate and, if appropriate, issue a refund or replacement.

Technical Difficulties

If you experience technical issues, contact us with a detailed description and supporting screenshots or photos. Our support team will attempt to resolve the issue. If the problem remains unresolved, your purchase may be eligible for a refund.

Contact Us

For refund-related questions or claims, please email contact@flowcasttv.online. Include a clear description of the issue and any relevant attachments to support your request.

Changes to this Refund Policy

FlowCastTV reserves the right to amend this policy to reflect service updates or legal requirements. Any changes will be posted on this page, including the date of the latest revision.